Privacy Policy

This Privacy Policy explains how Kolkata City Tours processes personal data when you use our website, make a booking, or take part in our guided culinary and market tours. It also describes the main choices and rights available to you under applicable law.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, manage bookings, confirm dates and group details, review dietary information, coordinate meeting-point arrangements, process payments, communicate about the tour, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website and diagnose service issues.

Processing is limited to the operational needs of the website and tour service.

02 · Sharing

Sharing With Service Providers

We may share personal data with service providers that support website hosting, booking administration, payment processing, communications, and related operational tasks. These parties may process data only for the services they provide to us and are expected to handle it in a manner consistent with their role.

Operational sharing is limited to service providers involved in delivery and administration.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, tax obligations, or other regulatory duties. We may also share information when needed to establish, exercise, or defend legal claims.

Legal disclosures are limited to what is necessary in the circumstances.

Email contact

[email protected]

Telephone contact

+91 81252 36173

Postal address

120, Deshapran Sashmal Road, IN, 700033

Privacy inquiries

[email protected]

Use the contact details below for questions about this policy or our handling of personal data.

01 · Collection

Data We Collect

We may process identification details, contact details, booking information, dietary preferences, group size, meeting-point details, payment-related records, communication content, and limited technical data such as device and browser information. Where a guest provides special instructions for a tour, we may also process that information to manage the booking and delivery of the experience.

The categories of data collected depend on booking, inquiry, and tour participation activities.

02 · Sources

How We Collect Data

We collect personal data directly from you when you submit a request, make a booking, share dietary information, or communicate with us by website, email, or phone. We also receive data from payment handling, booking administration, and basic website technologies that record how the site is used.

Information comes from direct submissions and from routine website and booking interactions.

03 · Cookies

Types of Cookies

We may use session cookies, persistent cookies, and similar technologies. These may help with site navigation, booking continuity, preference storage, and measurement of website performance. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational and analytical purposes.

04 · Controls

Cookie Controls

Our website may use cookies and similar technologies to support basic site functions, remember preferences, and understand general usage patterns. You can usually control cookies through your browser settings, including blocking or deleting them, but some site features may not function properly if cookies are disabled.

Browser settings can be used to limit or remove non-essential cookies.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object where a lawful basis permits objection, and you may withdraw consent where processing depends on consent.

Available rights depend on the nature of the request and applicable law.

Requests

How to Make a Request

To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Retention of Data

We retain personal data for the period needed to manage inquiries, bookings, payments, service delivery, accounting, dispute handling, and legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.

Records are kept only for as long as needed for the stated purpose or legal compliance.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted, unless a different effective date is stated.

We review this policy when our practices or legal obligations change.